Learn how neo77 collects, uses, protects, and manages your personal information.
Last Updated: 1 January 2026This Privacy Policy governs the collection, use, storage, and disclosure of personal information by neo77 ("we," "us," "our") through our website at https://neo77.cam and all associated mobile platforms, applications, and services (collectively, the "Platform").
neo77 operates as an online gaming platform serving primarily Indonesian players, offering casino games, live dealer tables, sports betting, and togel (Indonesia's traditional numbers lottery). We are committed to maintaining the highest standards of privacy protection and data security in compliance with international best practices.
This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy, which together form the complete agreement governing your use of neo77's services.
By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must discontinue use of the Platform immediately.
neo77 collects several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:
2.1 Registration Information
When you create an account, we collect:
2.2 Identity Verification (KYC) Information
To comply with regulatory requirements and prevent fraud, we collect:
2.3 Financial Information
For deposits and withdrawals, we collect:
Note: We do not directly store credit card numbers or full bank card details. Payment processing is handled by certified third-party payment processors who maintain their own PCI-DSS compliant systems.
2.4 Gaming Activity Data
To provide gaming services and ensure fair play, we automatically collect:
2.5 Technical and Device Information
When you access neo77, we automatically collect:
2.6 Communication Records
We maintain records of your communications with neo77, including:
neo77 collects personal information through multiple channels:
3.1 Information You Provide Directly
3.2 Information Collected Automatically
3.3 Information from Third Parties
neo77 uses your personal information for the following legitimate business purposes:
4.1 Account Management and Service Delivery
4.2 Security and Fraud Prevention
4.3 Customer Support
4.4 Legal and Regulatory Compliance
4.5 Marketing and Communications (With Consent)
You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences.
4.6 Platform Improvement and Analytics
neo77 does not sell your personal information to third parties for marketing purposes. We share your data only in the limited circumstances described below:
5.1 Service Providers
We share data with trusted third-party service providers who assist in operating our Platform:
All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.
5.2 Legal Obligations and Law Enforcement
We may disclose your information when required by law or in good faith belief that disclosure is necessary to:
5.3 Business Transfers
In the event that neo77 is acquired by, merges with, or sells substantially all of its assets to another company, your personal information may be transferred to the acquiring entity. You will be notified via email of any such change in ownership or control of your personal information.
5.4 Aggregated and Anonymized Data
We may share aggregated, non-personally identifiable information about our user base with business partners, advertisers, and other third parties for industry analysis, demographic profiling, and similar purposes. This data cannot be used to identify individual users.
neo77 employs industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
6.1 Technical Security Measures
6.2 Organizational Security Measures
6.3 Your Role in Security
While we take extensive measures to protect your data, security is a shared responsibility. You must:
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
neo77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Active Accounts: While your account remains active, we retain all associated personal information to provide ongoing services.
Closed Accounts: After account closure, we retain certain records for:
Legal Holds: If your account is involved in a legal dispute, investigation, or audit, we may retain all related information until the matter is fully resolved, even if this exceeds standard retention periods.
Anonymized Data: After retention periods expire, we may anonymize and aggregate your data for statistical analysis. This anonymized data cannot be traced back to you personally.
You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records. See Section 8 (Your Privacy Rights) for details on how to exercise this right.
neo77 respects your privacy rights and provides mechanisms to exercise control over your personal information:
8.1 Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
8.2 Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings, or contact customer support for assistance.
8.3 Right to Erasure (Right to be Forgotten)
You may request deletion of your personal information under certain circumstances. We will comply unless we have legitimate grounds to retain the data (such as legal obligations, ongoing disputes, or fraud prevention).
8.4 Right to Restrict Processing
You may request that we limit how we use your personal information in certain situations, such as while disputing the accuracy of your data or objecting to our processing.
8.5 Right to Data Portability
You have the right to receive your personal information in a portable format and transmit it to another service provider, where technically feasible.
8.6 Right to Object
You may object to our processing of your personal information for direct marketing purposes at any time. We will cease such processing upon receipt of your objection.
8.7 Right to Withdraw Consent
Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We may ask you to verify your identity before processing your request to ensure security. We respond to all valid requests within 30 days.
neo77 uses cookies and similar tracking technologies to enhance your experience on our Platform.
What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help websites remember your preferences, maintain login sessions, and analyze site usage.
Types of Cookies We Use:
Managing Cookies:
Most web browsers allow you to control cookies through settings. You can typically block, delete, or receive warnings before cookies are stored. However, disabling cookies may limit functionality on the neo77 Platform, such as preventing automatic login or disrupting game loading.
Other Tracking Technologies:
In addition to cookies, we may use web beacons (invisible images embedded in emails and web pages), local storage, and device identifiers to track user behavior and improve our services.
The neo77 Platform may contain links to third-party websites, including game provider sites, payment processor portals, and social media platforms. This Privacy Policy applies only to neo77's own Platform and services.
When you click on a third-party link or interact with a third-party service:
Game Providers: Games from Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and other providers may have their own data collection practices separate from neo77. Refer to each provider's privacy policy for details.
Social Media: If neo77 displays social media sharing buttons or widgets, these services may track your activity even if you do not click them. Consult the privacy policies of Facebook, Twitter, Instagram, Telegram, and WhatsApp for more information.
neo77 is strictly an adult gaming platform. We do not knowingly collect personal information from individuals under 21 years of age.
Our services are restricted to users who are:
If we discover that we have inadvertently collected personal information from someone under 21, we will:
Parents and guardians who believe their child may have provided information to neo77 should contact us immediately at [email protected] with the subject line "Underage Account Report."
neo77 primarily serves Indonesian players, but our Platform's infrastructure may be hosted in multiple jurisdictions to ensure reliability, speed, and security. This means your personal information may be transferred to, stored, and processed in countries outside Indonesia.
When transferring data internationally, we ensure adequate protection through:
By using neo77, you consent to the transfer of your information to countries that may have different data protection laws than Indonesia, with the understanding that we apply the same high level of protection regardless of where data is stored.
neo77 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations.
Notification of Changes:
Your Continued Use: Continued use of the neo77 Platform after any Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with any changes, you must discontinue use of the Platform and close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
If you have questions, concerns, or requests regarding this Privacy Policy or neo77's data practices, please contact our Privacy Team:
Email: [email protected] (Subject line: "Privacy Inquiry")
Live Chat: Available 24/7 on the Platform (select "Privacy & Data Protection" topic)
WhatsApp: +62 812-3456-7890 (08:00–24:00 WIB daily)
For data access requests, deletion requests, or to exercise any of your privacy rights outlined in Section 8, please provide:
We will respond to all privacy-related inquiries within 30 days. Complex requests may require additional time, in which case we will notify you and provide an estimated completion date.
Core principles that guide our approach to data protection
Bank-grade SSL encryption protects all data transmitted between your device and our servers.
We never sell your personal information to third parties for marketing purposes. Your data is yours.
We clearly explain what data we collect, how we use it, and who we share it with. No hidden surprises.
Access, correct, delete, or export your data anytime. You're in control of your information.
Explore related policies or contact our support team for assistance